Voice UX for public safety
Zenext AI
Shaping a trustworthy conversational experience for high-stakes, real-world use—grounded in user research, clear AI behavior, and human control.
- AI UX
- Voice
- Research
Senior Product Designer · AI + Enterprise UX
Designing intelligence
people can trust.
I'm Mayur, a product designer who turns complex systems into clear, inclusive experiences—from AI-assisted workflows to enterprise platforms used at scale.
Currently
Designing enterprise products at Zebra Technologies
7+ years Product & UX design
60K+ Enterprise users served
4 industries AI · Telecom · Fintech · Manufacturing
Accessibility WCAG-minded by default
Selected work
Proof, not decoration.
A selection of product challenges where research, systems thinking, and close collaboration moved the experience forward.
Field service platform for 60K+ technicians
AT&T
Reframing dense enterprise workflows into a focused, responsive experience that helps technicians plan work, act faster, and stay oriented in the field.
- Enterprise UX
- Service design
- Responsive
A clearer streaming subscription journey
DIRECTV
Simplifying discovery and account decisions across web and mobile so customers can understand plans, manage service, and get back to watching.
- Consumer UX
- Information architecture
- Mobile
Modern client portal for digital banking
FIS
Turning complex financial tasks into an approachable client experience with stronger hierarchy, clearer system feedback, and scalable patterns.
- Fintech
- Product strategy
- Design systems
How I work
Curious enough to ask. Practical enough to ship.
Find the signal
I connect research, product data, and stakeholder context to define the problem worth solving.
Make complexity visible
Journeys, flows, and prototypes turn fuzzy systems into shared decisions the team can act on.
Design for reality
I work through edge cases, accessibility, AI behavior, and implementation details—not just the happy path.
Often in the mix
- Product strategy
- User research
- Journey mapping
- Interaction design
- Prototyping
- Conversational AI
- Design systems
- Accessibility
A little about me
Human advocate. Systems thinker. Always a teammate.
My work spans telecom, fintech, manufacturing, public-sector, and AI products. I've partnered with product managers, engineers, ML teams, and frontline users to make complex tools feel more understandable—and more human.
I hold an M.S. in Human–Computer Interaction from Indiana University and an Agile Project Management certification from Purdue University. Away from the screen, I'm usually running, hiking, exploring music, or playing with my kids.
More in my résuméHave a complex problem?